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Terms and Conditions

GENERAL PROVISIONS

Royal Ride Madrid (hereinafter referred to as “Royal Ride Madrid” or “RRM”), based in Madrid, Spain, allows users to book premium chauffeur and transportation services through its online platform and integrated mobile applications (collectively referred to as “RRM Tools”).

Royal Ride Madrid provides users with an online booking service that connects them with independent transportation service providers (“TSPs”). Royal Ride Madrid arranges the ride between the user and the TSP but does not directly provide the transportation service itself.

These Terms and Conditions (“T&Cs”) apply to all agreements made between Royal Ride Madrid and its users regarding the arrangement of chauffeur and transportation services.

Any conflicting user terms are invalid unless expressly approved in writing by Royal Ride Madrid management.

CONTRACTUAL RELATIONSHIP AND CONTRACT CONCLUSION

Contractual Relationship

Royal Ride Madrid acts solely as an intermediary. The actual transportation service is provided by an independent TSP.
Royal Ride Madrid enters into necessary agreements with the TSP on behalf of the user, creating a transport contract that entitles the user to request transportation services directly from the TSP.

Royal Ride Madrid and the user agree only on the arrangement of the transportation service, not its direct performance.

Conclusion of Contract

By submitting a completed booking form through the RRM Tools or booking by phone, the user makes a binding request (“ride request”).
Royal Ride Madrid will confirm receipt of this request by email. The actual contract is established only when Royal Ride Madrid sends a booking confirmation.

After confirmation, the user has the right to claim the transportation service directly from the assigned TSP.

USER REGISTRATION

Users must ensure all information provided during registration or booking is accurate and complete.
Automated registrations or misuse of the RRM Tools are strictly prohibited.

TRANSPORTATION SERVICE DETAILS

Ride Types and Service Changes

Depending on local availability, users can book:

  • Transfer Rides (point-to-point)
  • Long-Distance Rides
  • Hourly Chauffeur Service
  • On-Demand Rides

If the user requests additional stops or changes, extra charges may apply according to the price schedule.

Pickup Time

The pickup time stated in the booking confirmation is binding.
For airport or train station pickups, Royal Ride Madrid monitors arrival times and adjusts pickup times in case of delays.

Vehicle Class and Model

Users can choose from various vehicle classes such as Business, Luxury, or Van/SUV.
Displayed images are for illustration only. The actual vehicle model may vary depending on availability.

Upgrades to higher classes may be offered at no additional cost when possible.

Luggage and Safety

The booking includes the number of luggage items specified during booking.
Extra or bulky luggage, animals, or special items must be declared in advance.
Child seats must be requested when booking.
TSPs reserve the right to refuse transport if legal or safety conditions are not met.

Delays and Cancellations

Unforeseen events such as traffic disruptions or weather may cause delays.

Cancellations:

  • Free if made more than 1 hour before the scheduled pickup.
  • Full price applies if cancelled within 1 hour of pickup.

No-show:
If the passenger does not appear within 30 minutes (or 60 minutes at airports/train stations), the full fare will be charged.

PAYMENT TERMS

Pricing

The total fare is stated in the booking confirmation and depends on:

  • Vehicle class
  • Distance or duration
  • Pickup time and location
  • Additional requests (child seats, extra stops, luggage, etc.)

Ride Modifications

If a ride is extended in time or distance, additional charges apply.
Unused booked hours or shorter distances do not reduce the fare.

Payment Methods

Payments can be made via credit/debit card or other methods provided in RRM Tools.
All payments must be completed before or immediately after the service.

Invoices

Invoices will be sent electronically to the user’s registered email or made available in their account.

LIABILITY

Royal Ride Madrid is responsible only for arranging transportation services, not for their direct performance.
TSPs are independent entities responsible for the safe and lawful execution of the rides.

Royal Ride Madrid shall not be held liable for:

  • Delays caused by traffic or external events
  • Incorrect or incomplete information provided by users
  • Force majeure events such as strikes or system failures

Royal Ride Madrid’s liability for direct damages due to gross negligence or willful misconduct is limited to foreseeable losses.

USER RESPONSIBILITIES

During the ride, users must:

  • Follow all road safety rules
  • Comply with the chauffeur’s instructions
  • Avoid damaging the vehicle or consuming alcohol without consent

Smoking inside the vehicle is strictly prohibited. Cleaning fees may apply for violations.

INTELLECTUAL PROPERTY

All content, visuals, and materials within the RRM Tools are the property of Royal Ride Madrid.
Users are granted a limited, non-transferable right to use these tools solely for booking rides.

MODIFICATION OF SERVICES

Royal Ride Madrid reserves the right to modify or discontinue services or features within RRM Tools for maintenance, upgrades, or policy compliance.

GOVERNING LAW AND JURISDICTION

All agreements are governed by Spanish law.
The exclusive place of jurisdiction is Madrid, Spain.

FINAL PROVISIONS

If any provision of these Terms & Conditions becomes invalid, the remaining clauses remain in full effect.
Royal Ride Madrid reserves the right to amend these Terms & Conditions at any time, with updated versions published on the official website.