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Accessibility

Royal Ride Madrid
Website: https://www.royalridemadrid.com

Introduction

Royal Ride Madrid is committed to ensuring that everyone, regardless of ability, can easily access and use our website and services.
This Accessibility Statement describes the measures we have taken to make our digital platforms inclusive, the current level of compliance, and the steps we’re continuously taking to improve accessibility for all users.

We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, as well as relevant European and Spanish accessibility laws, ensuring our services are usable for people with visual, auditory, motor, and cognitive disabilities.

This declaration applies to https://www.royalridemadrid.com.

Description of Our Service

Royal Ride Madrid allows users to book chauffeur-driven cars, luxury transfers, and private rides through our online platform.
Our website provides detailed service information, online booking options, and customer support.
Our platform integrates with third-party applications and mobile systems to ensure a smooth user experience across all devices, desktop, tablet, and mobile.

We want every user, including those using assistive technologies such as screen readers, magnifiers, or voice navigation tools, to access our website without difficulty.

Accessibility Standards and Compliance Status

Royal Ride Madrid strives to meet the Level AA compliance under the WCAG 2.1 (Web Content Accessibility Guidelines).
Our ongoing development ensures that our design, content, and technology support the needs of all users.

At present, our website is partially compliant with these standards.
This means that most of the website’s content and functions are accessible, but a few areas still require improvement.

We are actively identifying and fixing these accessibility issues in collaboration with accessibility specialists and digital consultants.

Known Accessibility Issues

While we work hard to ensure full accessibility, some issues may still exist across certain pages or elements of the site. These include:

  • Some images may lack descriptive alternative text (alt text).
  • A few headings may not follow a proper hierarchical structure.
  • Certain interactive buttons may lack clear accessible labels.
  • Some links may not be visually highlighted or contain descriptive link text.
  • Color contrasts between text and background may not meet minimum contrast ratios on some elements.
  • A few pages may have keyboard navigation inconsistencies, affecting focus order.
  • Some form fields may not display automatic error notifications.
  • A small number of icons or decorative elements may use the aria-hidden attribute incorrectly.
  • Some landmarks (headers, footers, navigation) may not be fully tagged or highlighted for assistive tools.

We recognize these issues and are continuously improving them through scheduled accessibility updates and code audits.

Steps We Are Taking to Improve Accessibility

To ensure that our website is easy to use for everyone, we have implemented the following steps:

  • Conducting regular accessibility audits using both automated tools and manual testing.
  • Updating HTML structures to ensure proper heading and content hierarchy.
  • Providing descriptive alt text for all important images and icons.
  • Enhancing keyboard navigation and logical tab order.
  • Ensuring sufficient contrast between foreground and background colors.
  • Training our content and design teams on inclusive web practices.
  • Implementing ARIA roles for improved screen reader compatibility.
  • Continuously testing our pages on major browsers and assistive devices.

Our development and content teams follow a continuous improvement plan, aiming to reach full WCAG 2.1 Level AA compliance by Q2 2026.

Testing and Evaluation

Our accessibility evaluations are carried out using automated tools and manual testing.
Automated tools check for technical compliance, while manual evaluations ensure usability and real-world accessibility for users with disabilities.

Testing tools and browsers used in our accessibility review include:

  • Google Chrome (latest version)
  • Mozilla Firefox
  • Safari (MacOS and iOS)
  • Microsoft Edge
  • Screen readers such as NVDA and VoiceOver

The last accessibility review for this website was conducted on 10 October 2025.
Future evaluations are planned quarterly to ensure continuous compliance.

Continuous Improvements

We understand that accessibility is not a one-time task but an ongoing process.
Our design and development teams are committed to continuous enhancement to remove all barriers, ensuring a seamless browsing experience for everyone.

We actively welcome user feedback and accessibility reports to identify and resolve issues quickly.
If you encounter any accessibility barrier, please contact us — your feedback helps us create a better and more inclusive experience.

Contact Information

If you experience any difficulties accessing any part of our website, please contact us through any of the following methods:

Royal Ride Madrid
Address: Calle de la Princesa 45, 28008 Madrid, Spain
Phone: +34 631 103 560
Email: info@royalridemadrid.com
Support Hours: Monday to Sunday, 24/7
Responsible Person: Accessibility Coordinator – Royal Ride Madrid

We aim to respond to accessibility-related inquiries within 5 working days.

Market Surveillance Authority

In accordance with Spanish and European accessibility legislation, you can also contact the relevant market surveillance authority if your concern is not addressed satisfactorily:

Market Surveillance Authority for Accessibility (Spain)
Ministry of Social Rights, Consumer Affairs, and Equality
Paseo del Prado, 18-20, 28014 Madrid, Spain
Email: accessibility@mscbs.gob.es
Phone: +34 91 596 1000

Third-Party Content and Platforms

While we strive to ensure accessibility across all content, some areas of our website may contain third-party integrations (for example, maps, booking forms, or embedded videos).
We do not have control over the accessibility of third-party content, but we encourage these partners to maintain accessibility standards consistent with WCAG guidelines.

Disclaimer

Automatic testing and manual evaluations were last performed using Google Chrome version 136.0.7103.92.
Display results may vary depending on browser, device, and user settings.
We recommend using updated browsers and assistive technologies for the best experience.

Although we make every effort to ensure that our website is accessible, we cannot guarantee that all third-party content and plugins meet the same accessibility standards.

Commitment to Equal Access

At Royal Ride Madrid, inclusivity is at the heart of our service philosophy.
We believe that everyone should have equal access to our website, services, and booking options, regardless of their abilities or circumstances.

We continue to collaborate with accessibility experts and user communities to ensure our website and services remain inclusive, transparent, and easy to use for all.

Date of Declaration

This Accessibility Statement was created on 10 October 2025 and last updated on 22 October 2025.
It will be reviewed periodically as part of our continuous improvement program.