Welcome to Royal Ride Madrid (“we,” “our,” “us”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website royalridemadrid.com, use our mobile applications, or access any of our chauffeur and transportation services (collectively, the “Services”).
We are committed to processing your personal data responsibly, transparently, and in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Who We Are
Royal Ride Madrid is a luxury chauffeur service provider based in Madrid, Spain.
Our company details are as follows:
Company Name: Royal Ride Madrid
Email: info@royalridemadrid.com
Telephone: +34 631 103 560
Data Protection Officer (DPO): info@royalridemadrid.com
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at the above email address.
What Data We Collect
We collect several types of information to provide and improve our Services for you.
(a) Personal Identification Data
- Full name
- Email address
- Phone number
- Home or business address
- Billing and payment information (including credit card or PayPal data)
(b) Booking and Travel Data
- Pickup and drop-off locations
- Travel time, route, and distance
- Flight or train details (if applicable)
- Service preferences (e.g., vehicle type, driver language)
(c) Technical and Device Information
- IP address
- Browser type and version
- Device identifiers
- Operating system
- Referring URLs and cookies
(d) Communication Data
- Messages, emails, or feedback sent to us
- Call recordings or chat transcripts (for quality and security)
(e) Marketing and Preference Data
- Subscription preferences for newsletters and promotions
- Interests or feedback from surveys
How We Collect Your Data
We collect data in the following ways:
- Directly from you:
When you create an account, make a booking, contact customer support, or sign up for marketing updates. - Automatically:
Through cookies, analytics tools, and tracking technologies when you visit our website or app. - From third parties:
Such as payment processors, business partners, or travel agencies you book through.
How We Use Your Data
Your data is used to ensure a seamless and safe experience with Royal Ride Madrid. We use it for:
- Service Delivery
- To process bookings and payments.
- To dispatch drivers and track rides.
- To provide customer support and resolve issues.
- Account Management
- To manage your profile, preferences, and past bookings.
- To communicate updates, confirmations, and invoices.
- Improvement and Analytics
- To monitor service quality.
- To analyze usage patterns and improve our offerings.
- Marketing and Communication
- To send promotional messages or newsletters (if you opt-in).
- To personalize offers based on your usage.
- Legal and Security Purposes
- To detect fraud, unauthorized access, or misuse.
- To comply with tax, regulatory, and legal obligations.
We do not sell or rent your personal information to third parties.
Legal Basis for Processing
Under the GDPR, we rely on the following legal bases:
- Contractual necessity: When processing is needed to fulfill your booking.
- Legal obligation: When required by Spanish or EU law.
- Legitimate interest: For business improvement, fraud prevention, and security.
- Consent: For marketing, cookies, or optional data.
You may withdraw your consent at any time by contacting us at info@royalridemadrid.com.
Sharing and Disclosure of Data
We only share your data where necessary, including:
- With Service Providers:
Trusted third parties like payment processors, IT services, and drivers who need data to perform their duties. - With Business Partners:
Travel agencies, hotel concierges, or corporate clients who help book rides on your behalf. - For Legal Compliance:
When disclosure is required by courts, authorities, or legal processes. - In Business Transfers:
If Royal Ride Madrid undergoes a merger, acquisition, or asset sale, data may be transferred to the new entity.
All third parties are contractually obligated to safeguard your data and use it only for intended purposes.
International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA).
In such cases, we ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the EU Commission, or
- Binding Corporate Rules (BCRs) ensuring equivalent data protection standards.
You can request a copy of these safeguards by contacting us at info@royalridemadrid.com.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Booking and transaction data: Up to 2years (for legal/tax reasons).
- Account information: Until you delete your account.
- Marketing data: Until you unsubscribe or withdraw consent.
After the retention period, your data will be securely deleted or anonymized.
Your Data Protection Rights
Under GDPR and Spanish data protection laws, you have the following rights:
- Right to Access – Obtain a copy of your personal data.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure – Request deletion of your personal data.
- Right to Restrict Processing – Limit how your data is used.
- Right to Data Portability – Receive your data in a structured format.
- Right to Object – Object to processing based on legitimate interests.
- Right to Withdraw Consent – Withdraw marketing or cookie consent anytime.
To exercise any of these rights, contact us at info@royalridemadrid.com.
We may require proof of identity before fulfilling your request.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze performance.
Types of cookies we use:
- Essential Cookies: Necessary for core functionality.
- Analytics Cookies: Help us understand visitor behavior.
- Marketing Cookies: Used to deliver relevant ads.
- Preference Cookies: Remember language and settings.
You can manage cookies through your browser settings or our cookie banner preferences.
Security of Your Data
We implement industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:
- Data encryption during transmission (SSL/TLS).
- Restricted data access to authorized personnel.
- Regular security audits and penetration testing.
- Secure data storage and backup policies.
Despite our efforts, no system is 100% secure. You use our Services at your own risk.
Children’s Privacy
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.
If you believe your child has provided us information, please contact us immediately at info@royalridemadrid.com, and we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites, plugins, or services.
We are not responsible for their content, privacy practices, or data handling.
We encourage you to review their privacy policies before providing any personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices.
All updates will be posted on royalridemadrid.com/privacy-policy with a revised “Last Updated” date.
If significant changes are made, we will notify you via email or website notice.
Contact Information
For questions, complaints, or data-related requests, please contact:
Royal Ride Madrid
Email: info@royalridemadrid.com
Phone: +34 631 103 560
Your Consent
By using our website or booking a service, you consent to the collection and use of your personal data in accordance with this Privacy Policy.